Rules of conduct for users – le relais ski resort

The mission of Le Relais Ski Center is to offer local families an accessible and safe snow sports experience in a friendly atmosphere at the heart of a responsibly managed mountain environment.

Le Relais stands by the following values:

FAMILY SPIRIT: Feel at home and enjoy quality time in a friendly atmosphere.
FUN: Create a fun-filled environment on the mountain and in the chalet, where new memories are made;
SAFETY: Ensure a safe environment for everyone, young and old.
ACCESSIBILITY: Offer products, services, and an environment accessible to all.
COMMUNICATION: Foster an environment of open communication, with the goal of building healthy, authentic, respectful, attentive, and caring relationships.

These rules of conduct set out clear expectations for behavior throughout the ski area and the Resort’s facilities.

OBJECTIves

These rules aim to :

  • Raise user’s awareness of the importance of respectful and safe behavior;
  • Protect people, facilities, and equipment;
  • Foster a harmonious atmosphere between users and employees;
  • Inform users of the possible consequences of failing to comply with these rules.

scope

These rules of conduct apply to anyone visiting Le Relais Ski Center, including, but not limited to:

  • Holders of day passes;
  • Holders of season passes;
  • Participants in activities, lessons, or events;
  • Spectators and accompanying persons.
  • Employees

They apply throughout the entire ski area and the Resort’s facilities, including the slopes, ski lifts, buildings, parking lots, and surrounding areas.

RESPONSABILITieS

Each user is responsible for their own behavior and that of the people under their supervision. Resort employees are authorized to intervene to enforce these rules.

The Resort reserves the right to impose any penalty it deems appropriate in the event of non-compliance, ranging from a verbal warning to the suspension or revocation of access rights, including the confiscation of a season pass, without refund.

DeFINITIONS

User: Any person on the premises of Le Relais Ski Center.

Facilities: All slopes, ski lifts, buildings, equipment, common areas, and parking lots.

Season Pass: A personal, non-transferable, and revocable right of access to the Resort for the duration of the season.

EXPECTED BEHAVIOR OF USERS

1. Respect for Others

Users must behave respectfully toward other users and employees. The following are specifically prohibited:

  • Any coarse, offensive, or threatening language;
  • Any form of harassment, intimidation, or discrimination;
  • Any verbal or physical aggression;
  • Any disruptive or dangerous behavior.

2. Safety and the Practice of Snow Sports

Users must:

  • Ski or snowboard responsibly, within their abilities and according to conditions;
  • Be aware of the risks inherent in snow sports and assume full responsibility for them;
  • Respect closed areas, markings, and safety instructions;
  • Avoid any action that could endanger their own safety or that of others.

3. Respect for the Premises and Equipment

Users must:

  • Use facilities and equipment appropriately;
  • Avoid any actions that could damage buildings, equipment, or infrastructure;
  • Keep the premises clean and dispose of trash in designated areas;
  • Respect areas reserved for employees.

4. Theft and Fraudulent Behavior

It is strictly prohibited to:

  • Steal or attempt to steal any property belonging to the Resort, employees, or other users;
  • Provide false information;
  • Lend, sell, or fraudulently use a season pass or ticket;
  • Access the facilities without a valid pass or ticket.

        SEASON PASSES – SPECIFIC RULES

        • Season passes are personal, non-transferable, and remain the property of the Resort;
        • Any misuse may result in the immediate confiscation of the season pass without refund;
        • If a season pass is lost, a replacement fee applies;
        • Season pass holders must comply with all Resort rules as well as these rules of conduct.

        SANCTIONS

        Any violation of these rules may result in one or more of the following sanctions, depending on the severity or frequency of the violation:

        • Verbal or written warning;
        • Temporary suspension of access rights;
        • Immediate expulsion from the premises;
        • Suspension or permanent revocation of the season pass, without refund.

         

        Any serious offense, including but not limited to theft, fraud, violence, or harassment, may result in immediate and permanent expulsion.

        When the resort is closed, it is closed. That’s the policy. Therefore, no rescue services are available. Same thing if you find yourself out of our area. Dial 911 in case of an emergency. If we ever must come and get you, we may bill you for the rescue ($500).

        final provisions

        The Resort reserves the right to modify these rules at any time. The rules in effect are deemed to be known and accepted by all users upon entering the premises at Le Relais Ski Center.

        Failure to comply with these rules may also result in legal action under the applicable laws of Quebec.