DAY TICKET REFUND POLICY

  • Tickets are non-refundable and non-exchangeable, except upon presentation of a medical certificate.
  • All our products are non-refundable, non-redeemable for cash, and non-transferable, and cannot be combined with any other promotion.
  • A ticket may be validated only once. Validity begins upon the first pass through the turnstiles.
  • Use of the ticket is subject to the mountain code of conduct.
  • Resale or mechanical reproduction is strictly prohibited. Le Relais Ski Center is not liable for issues arising from duplicated or counterfeit tickets and reserves the right to refuse admission to the mountain.
  • Some trails may be inaccessible due to maintenance or weather conditions.

season pass REFUND POLICY

  • Proof of non-participation for at least 30 consecutive days, occurring entirely during the ski season;
  • Notification to Centre de ski Le Relais—which will immediately deactivate the pass—to be eligible for the credit;
  • A pro-rated refund based on services used, less a 15% administrative fee. The calculation will be based on the date all required documents are received.
  • No refunds will be granted after February 15, 2027.
  • The pass holder must provide a certificate from their attending physician (who cannot be a family member) or proof of job relocation to a site more than 200 kilometers from the ski resort.
  • If a parent (father or mother) or spouse (legal or common-law partner) accompanying the injured person can no longer use their own pass, they are eligible for a refund under the same conditions. This option applies to only one additional person.

Refunds are excluded for losses resulting from:

  • Injuries intentionally self-inflicted by the pass holder;
  • A pre-existing medical condition, unless the pass holder is hospitalized;
  • A normal pregnancy;
  • An illness or injury that does not prevent the pass holder from skiing.

In the event of a resort closure or service interruption mandated by a government order, the refund terms are as follows:

  • In the event of a temporary interruption or confirmation of a permanent closure, compensation will be processed at the end of the season. The refund will be calculated pro-rata based on the number of ski days, less a 15% administrative fee.


ski/snow class refund policy 

Package and private lessons : 

  • Free cancellation up to 24 hours before the start of the class.
  • Cancellation fee for cancellations made less than 24 hours before the start of the class: $40 + tax (for the first person) and $20 + tax (per additional person).
  • We strongly recommend checking the weather forecast for your desired date before booking.
  • If the student is late, the class cannot end later than the originally scheduled time.

Group lessons:

  • Make-up classes are not available.
  • Cancellation before the start of the course: full refund.
  • Cancellation during the session: The Consumer Protection Act applies. Refunds will be prorated based on services rendered, less a 10% administrative fee. The calculation will be based on the date the refund request and all required documents are received.
  • No refunds without mandatory supporting documentation: health issues (injury or illness), death, or relocation.
  • Participant absence: no refunds or make-up classes.
  • Force majeure: in the event of certain circumstances (snowstorm, equipment failure, extreme cold, power outage, etc.), Le Relais reserves the right to cancel any activity and reschedule classes to the end of the season. No refunds will be issued.